Cal Service Advisor

This role is central to ensuring customer satisfaction by acting as the primary point of contact for vehicle servicing needs. You will manage the end-to-end service process, from initial reception and diagnostic communication to final vehicle delivery and billing, ensuring adherence to OEM standards.

Key Responsibilities

• Greet customers promptly and conduct thorough walk-around inspections to identify vehicle issues.

• Prepare accurate repair orders and provide detailed cost and time estimates to customers.

• Coordinate with the workshop floor to ensure timely repair progress and quality of work.

• Update customers regularly on the status of their vehicle and upsell value-added services like extended warranties or annual maintenance contracts.

• Perform final quality checks on serviced vehicles before presenting them to the customer.

• Maintain high levels of customer satisfaction (CSI) scores through transparent communication and professional conduct.

• Handle customer complaints effectively and escalate unresolved issues to the Service Manager.

Requirements

• 1-3 years of experience in an automotive dealership service center.

• Proficiency in DMS (Dealer Management System) software.

• Ability to speak fluent English and the local language of the region.

• Strong understanding of automotive mechanical components and maintenance schedules.

• Valid two-wheeler or four-wheeler driving license.

• Willingness to work in a 6-day work week environment.

Preferred

• Experience with premium or luxury automotive brands.

• Prior knowledge of CRM tools for customer follow-ups.

• Proven track record of meeting service revenue targets.

Skills

Technical

DMS proficiency, Automotive diagnostics, Repair estimation, Warranty claim processing, MS Office suite

Soft Skills

Customer relationship management, Conflict resolution, Time management, Communication, Attention to detail

Qualifications

Education: Diploma in Automobile/Mechanical Engineering or ITI in Motor Mechanic Vehicle (MMV).

Experience: 1-3 years in an authorized automotive service center.

Certifications: OEM specific Service Advisor certification (preferred), Basic computer literacy certificate

Work Environment

This is an on-site role based at our authorized dealership workshop. The environment is fast-paced, customer-centric, and follows standard OEM operating procedures. Standard working hours are 9 AM to 6 PM, 6 days a week.

Growth Opportunities

We offer clear career progression paths into Senior Service Advisor, Floor Supervisor, or Service Manager roles. High performers are eligible for internal transfers and specialized training programs conducted by the OEM.