RELATIONSHIP MANAGER

This role involves driving vehicle sales by engaging with potential customers and providing a seamless buying experience. It focuses on managing the end-to-end sales process from lead generation to final delivery while ensuring high levels of customer satisfaction and brand loyalty.

Key Responsibilities

• Handle walk-in customers and digital inquiries to build a robust sales pipeline through proactive engagement.

• Conduct professional vehicle demonstrations and organize test drives to highlight product features, safety standards, and performance.

• Maintain consistent follow-ups with prospective buyers via phone, email, and personal visits to convert leads into bookings.

• Coordinate with the Finance and Insurance (F&I) department to assist customers with loan documentation and insurance options.

• Ensure a premium vehicle delivery experience by completing all necessary RTO and dealership paperwork accurately.

• Achieve monthly sales targets for vehicles, genuine accessories, and value-added services as per dealership goals.

• Update and maintain customer interactions and lead status daily in the Dealer Management System (DMS).

• Participate in outdoor promotional activities, roadshows, and corporate displays to generate new leads.

Requirements

• Excellent verbal communication skills in the local language and basic proficiency in English.

• A valid permanent two-wheeler driving license is mandatory.

• Strong interpersonal skills with a customer-first mindset and high energy levels.

• Willingness to work in a target-oriented environment with a focus on field activities.

• Basic computer literacy for data entry and lead management tasks.

• Professional appearance and grooming standards as per automotive industry norms.

Preferred

• Prior experience in retail sales, hospitality, or direct marketing.

• Basic understanding of automotive technology and current market trends.

• Ability to multitask and handle high-pressure situations during peak showroom hours.

Skills

Technical

Product Demonstration, Lead Management Systems, Basic MS Office, CRM Navigation

Soft Skills

Persuasion, Active Listening, Relationship Building, Negotiation, Time Management

Qualifications

Education: Graduate in any stream preferred; 12th Pass with relevant experience will be considered.

Experience: 0-1 years (Freshers with a passion for sales are highly encouraged to apply).

Certifications: OEM Product Training (provided post-hiring), Test Drive Certification (provided post-hiring)

Work Environment

Standard dealership showroom with on-field travel for customer visits; involves a 6-day work week including weekends.

Growth Opportunities

High-performing executives can progress to Senior Sales Consultant roles within 2 years and move into Team Leader or Assistant Sales Manager positions within the dealership network.