Bodyshop Advisor

This role involves managing the end-to-end accident repair process for customers, ensuring high-quality bodywork and timely vehicle delivery. You will serve as the primary bridge between the customer, the insurance surveyor, and the workshop technical team to ensure a seamless repair experience.

Key Responsibilities

• Receive accident vehicles, perform detailed damage assessments, and create accurate repair estimates using DMS software.
• Coordinate with insurance surveyors for timely approval of claims and documentation.
• Communicate repair status, cost estimates, and expected delivery timelines to customers consistently.
• Ensure all body shop repairs comply with OEM safety and quality standards.
• Monitor the progress of vehicles in the workshop and manage bottlenecks to ensure adherence to promised delivery dates.
• Perform final quality checks on repaired vehicles before handing them over to the customer.
• Maintain high levels of customer satisfaction (CSAT) and resolve any concerns regarding repair quality or billing.

Requirements

• 3-5 years of experience as a Bodyshop Advisor or Service Advisor in an authorized automobile dealership.
• In-depth knowledge of motor insurance claim procedures and documentation requirements.
• Proficiency in DMS (Dealer Management Systems) and basic computer skills for estimation.
• Strong command of local language and English for effective customer communication.
• Proven ability to handle high-pressure situations and angry/distressed customers effectively.
• Valid two-wheeler or four-wheeler driving license.

Preferred

• Experience with specific OEM accident repair workflows and warranty processes.
• Hands-on experience with body shop estimation software like Audatex or similar tools.
• Strong networking with local insurance surveyors and TPA representatives.

Skills

Technical

Vehicle damage estimation, Insurance claim processing, DMS usage, Basic technical knowledge of body and paint repairs, Parts inventory management

Soft Skills

Conflict resolution, Time management, Customer service orientation, Negotiation skills, Detail-oriented

Qualifications

Education: Diploma in Automobile/Mechanical Engineering or ITI in Auto Body Repair/Painting.

Experience: 3-5 years in an authorized automotive workshop.

Certifications: OEM-specific advisor certification, Valid Driving License

Work Environment

On-site at an authorized dealership workshop. Standard working hours are 6 days a week, 9 AM to 6 PM, with professional grooming standards required.

Growth Opportunities

High potential for career advancement into Bodyshop Manager, Service Manager, or regional technical support roles within the dealership network.