Body Shop Advisor

This role is responsible for managing the end-to-end accident repair process, serving as the primary point of contact for customers and insurance companies. The position focuses on ensuring high-quality body shop throughput, accurate estimation, and maintaining high levels of customer satisfaction throughout the vehicle repair cycle.

Key Responsibilities

• Perform detailed vehicle inspections to identify damage and document repair requirements for insurance claims.
• Prepare accurate repair estimates using OEM-approved software and ensure timely approval from insurance surveyors.
• Coordinate with the insurance department to facilitate cashless claims and maintain necessary documentation for claim settlement.
• Communicate repair status, costs, and expected delivery timelines clearly to customers to manage expectations.
• Liaise with the technical team to ensure repairs meet safety and OEM quality standards.
• Maintain high levels of customer satisfaction (CSI) by resolving concerns and providing proactive updates.
• Manage workshop floor workflow to ensure vehicles are repaired within the committed turnaround time.
• Ensure compliance with safety protocols and cleanliness standards within the body shop area.

Requirements

• 1-3 years of experience in an automotive body shop or service center environment.
• Proficiency in DMS (Dealer Management System) and estimation software.
• Thorough understanding of motor insurance claim processes and documentation.
• Ability to read and interpret technical repair manuals and parts catalogs.
• Strong verbal communication skills in English and the local regional language.
• Must possess a valid two-wheeler or four-wheeler driving license.

Preferred

• Prior experience working with premium or mass-market automotive brands.
• Hands-on experience with insurance portal management (e.g., IIB, surveyor coordination).
• Knowledge of paint booth operations and accidental repair workflow.

Skills

Technical

Automotive Accident Damage Assessment, Insurance Claim Documentation, DMS Software Proficiency, Repair Estimation, Technical Parts Identification

Soft Skills

Conflict Resolution, Customer Relationship Management, Time Management, Multi-tasking, Attention to Detail

Qualifications

Education: Diploma in Automobile/Mechanical Engineering or ITI in Motor Mechanic/Denting/Painting.

Experience: 1-3 years in an authorized automotive service center.

Certifications: OEM Technical Training Certification, Valid Driving License

Work Environment

On-site at an authorized dealership body shop; involves active floor time and interaction with customers and insurance surveyors. Standard 6-day work week with rotational shifts.

Growth Opportunities

Opportunity to advance into Senior Body Shop Advisor, Service Advisor, or Body Shop Manager roles through internal promotion and OEM-led leadership development programs.