Relationship Manager

This role focuses on guiding customers through the exciting transition to electric mobility by providing expert consultations and personalized vehicle solutions. You will be the primary point of contact for prospective buyers, ensuring a seamless experience from the first inquiry to the final delivery. By building lasting relationships, you will contribute to our mission of leading the sustainable transport revolution in India.

Key Responsibilities

• Proactively identify and engage potential customers through showroom walk-ins, digital leads, and community outreach efforts.
• Conduct comprehensive product demonstrations and test drives, specifically highlighting the unique benefits of Electric Vehicle (EV) technology and charging infrastructure.
• Manage the entire sales lifecycle, from initial consultation and financial documentation to vehicle registration and final delivery.
• Collaborate closely with the Finance & Insurance team to provide tailored loan and insurance options to customers.
• Maintain accurate and up-to-date records in the Dealer Management System (DMS) to track lead progress and customer interactions.
• Participate in promotional events, roadshows, and corporate displays to increase brand visibility and generate new leads.
• Deliver exceptional post-sales support to foster brand loyalty and encourage high-quality customer referrals.
• Monitor market trends and competitor activities to provide feedback to the management team for strategy refinement.

Requirements

• 3 to 5 years of experience in retail sales, preferably within the automotive or premium consumer goods sector.
• Valid Indian four-wheeler driving license and a high level of comfort in driving various car models for test drives.
• Strong command of the local language and English to effectively communicate with a diverse customer base.
• Proven track record of meeting or exceeding monthly sales targets in a fast-paced retail environment.
• Proficiency in using CRM software or Dealer Management Systems (DMS) for lead tracking and reporting.
• Excellent interpersonal skills with a natural ability to build rapport and trust with customers.

Preferred

• Prior experience or a deep personal interest in Electric Vehicles (EVs) and sustainable technology.
• Background in selling high-value assets or luxury products in the Indian market.
• Familiarity with RTO processes and automotive financing documentation.
• MBA in Marketing or Sales from a recognized institution.

Skills

Technical

EV Battery & Charging Knowledge, CRM/DMS Proficiency, MS Office Suite, Advanced Driving Skills, Financial Calculation (EMI/ROI)

Soft Skills

Relationship Building, Persuasive Communication, Active Listening, Resilience & Grit, Professional Etiquette

Qualifications

Education: Graduate in any stream (B.Com, B.A., B.Sc, B.E.) or MBA in Marketing/Sales.

Experience: 3-5 years of relevant sales experience (Freshers with a passion for EVs and a driving license are encouraged to apply for junior tracks).

Certifications: OEM Sales Certification, EV Product Knowledge Certification (Preferred)

Work Environment

You will work in a state-of-the-art, air-conditioned showroom environment that promotes a collaborative and high-energy atmosphere. Our team culture is built on mutual respect, where every member is encouraged to share ideas and support one another. As an on-site role, you will be at the heart of our operations, interacting daily with cutting-edge EV technology and a passionate team dedicated to excellence.

Growth Opportunities

We are committed to your professional evolution, offering a clear career ladder from Relationship Manager to Senior RM, Team Leader, and eventually Sales Manager. Our internal training programs and OEM-led workshops ensure you stay ahead of industry trends, providing you with the tools needed to take on leadership roles within our expanding network across India.