AUTOMOBILE SALES CONSULTENT

Key Responsibilities:
• Customer Interaction & Sales:
• Engage with walk-in and referred customers at the  showroom.
• Understand customer preferences, budget, and requirements to recommend suitable car models.
• Conduct test drives and explain vehicle features, benefits, and financing options.
• Maintain a high level of product knowledge about  cars, features, and competitors.
• Lead Management & Follow-ups:
• Maintain and follow up with leads generated from various sources (walk-ins, referrals, online inquiries, events, etc.).
• Ensure timely follow-ups via phone, email, and WhatsApp to nurture potential buyers.
• Maintain a strong relationship with existing customers for repeat sales and referrals.
• Documentation & Financing Assistance:
• Assist customers with the car booking process, loan approvals, and documentation.
• Coordinate with banks/finance teams for smooth loan processing.
• Ensure timely completion of vehicle delivery formalities.
• Customer Service & Retention:
• Provide an outstanding customer experience throughout the purchase journey.
• Address customer queries and resolve concerns professionally.
• Stay connected with customers post-sale for feedback, service reminders, and future purchases.
• Achieving Sales Targets & Reporting:
• Work towards achieving individual and showroom sales targets.
• Keep records of sales performance and submit regular reports to the sales manager.
• Stay updated on market trends and competitor pricing.