Assistant General Manager Service

This leadership role involves overseeing end-to-end workshop operations and service delivery while ensuring strict adherence to OEM standards. It focuses on driving profitability through efficient resource management and maintaining high levels of customer loyalty within the dealership network.

Key Responsibilities

• Oversee daily workshop operations including floor management, job card opening, and vehicle delivery timelines.

• Monitor and drive Key Performance Indicators (KPIs) such as NPS, Labor Revenue, Parts Sales, and Value Added Services (VAS).

• Ensure 100% compliance with OEM service standards, technical bulletins, and warranty processing guidelines.

• Lead and mentor a large team of Service Advisors, Technicians, and support staff to maintain high productivity levels.

• Handle escalated customer grievances effectively to ensure high Customer Satisfaction Index (CSI)/ Net Promoter scores(NPS).

• Manage the departmental Profit and Loss (P&L) by controlling operational expenses and optimizing resource utilization.

• Coordinate with the Spare Parts department to ensure optimum inventory levels and minimize vehicle downtime.

• Conduct regular performance reviews and identify training needs for technical and non-technical staff.

Requirements

• Proven experience in managing large-scale automotive workshop operations.

• In-depth knowledge of Dealer Management Systems (DMS) .

• Strong understanding of workshop financial metrics and P&L management.

• Excellent communication skills in English and the local regional language.

• Demonstrated ability to lead and motivate a diverse workforce of 50+ members.

• In-depth technical knowledge of modern vehicle systems and diagnostic tools.

Preferred

• Previous experience working with a Tier-1/2 Passenger Vehicle or Commercial Vehicle or Two wheeler brand

• Certification in Six Sigma or Lean Workshop Management.

• Exposure to Electric Vehicle (EV) service protocols and safety standards.

Skills

Technical

Diagnostic Tool Proficiency, Inventory Management, DMS Operations, Warranty Management, Technical Troubleshooting

Soft Skills

Strategic Planning, Conflict Resolution, Leadership, Stakeholder Management, Customer Centricity

Qualifications

Education: B.E. / B.Tech in Automobile or Mechanical Engineering; MBA in Operations is preferred.

Experience: 5 to 8 years of post-qualification experience in automotive service operations in 2 wheeler /4 wheeler

This is an on-site role requiring a standard 6-day work week. The environment is high-pressure and target-driven, requiring significant presence on the workshop floor and regular interaction with both customers and OEM representatives.

Growth Opportunities

Successful candidates can progress to General Manager (Service) or Salary Hikes along with Lucrative incentives