BODYSHOP ADVISOR

This role involves acting as the primary point of contact for customers seeking accident repair and bodywork services, ensuring a seamless interface between the workshop and insurance providers. The focus is on managing the entire lifecycle of a vehicle's repair, from initial damage assessment and estimation to final delivery, while maintaining high standards of customer satisfaction and operational efficiency.

Key Responsibilities

• Conduct thorough initial inspections of accident-damaged vehicles to prepare accurate repair estimates using DMS tools.
• Coordinate with insurance companies and surveyors for timely vehicle inspections and claim approvals.
• Explain the scope of work, estimated costs, and timelines clearly to customers to ensure transparency and trust.
• Monitor the progress of body and paint work in the workshop to ensure adherence to OEM quality standards and delivery schedules.
• Manage the end-to-end documentation process for cashless and reimbursement insurance claims as per insurer guidelines.
• Upsell value-added services such as anti-rust coating, ceramic coating, or detailing during the repair process.
• Perform final quality checks before vehicle delivery to ensure all reported damages are addressed professionally.
• Maintain regular communication with customers regarding repair status and any additional work discovered during teardown.

Requirements

• 1-3 years of experience in an automotive bodyshop or service department within an authorized dealership.
• Proven track record in handling insurance claims and interacting with insurance surveyors.
• Sound knowledge of body repair processes including denting, painting, and chassis alignment.
• Proficiency in using Dealer Management Systems (DMS) for job card creation and billing.
• Excellent communication skills in the local language and functional English.
• Valid four-wheeler driving license is mandatory for vehicle movement and testing.

Preferred

• Prior experience working with a major OEM brand (Maruti, Hyundai, Tata, Mahindra, etc.).
• Knowledge of paint mixing and color matching processes.
• Familiarity with digital estimation tools and insurance portals like Audatex or similar.

Skills

Technical

Accident Damage Estimation, Insurance Claim Processing, Dealer Management System (DMS), Technical Knowledge of Body/Paint, Inventory Management for Body Parts

Soft Skills

Customer Relationship Management, Negotiation and Persuasion, Time Management, Conflict Resolution

Qualifications

Education: Diploma or ITI in Automobile or Mechanical Engineering; Graduates with relevant experience also eligible.

Experience: 1 to 3 years in automotive bodyshop operations.

Certifications: OEM Bodyshop Advisor Certification (Preferred), IRDA awareness/certification

Work Environment

This is a full-time, on-site role based in a high-volume workshop environment, requiring constant coordination between the shop floor, insurance partners, and the front office. Standard 6-day work week applies.

Growth Opportunities

Potential to transition into senior roles such as Bodyshop Manager, Workshop Manager, or Service Manager within the dealership network or OEM regional offices.