Advisor

Join a leading automotive dealership network where you will act as the primary liaison between customers and our technical team. You will play a pivotal role in ensuring high customer satisfaction while maintaining operational excellence and efficiency within the service department.

Key Responsibilities

• Manage end-to-end customer service processes, including vehicle check-in, estimation, and final delivery.
• Diagnose customer concerns accurately and translate them into clear instructions for the technical team.
• Monitor vehicle repair progress and provide proactive, transparent updates to customers regarding timelines.
• Drive service revenue by identifying and recommending value-added services and preventative maintenance.
• Maintain high levels of customer satisfaction scores (CSI) by resolving complaints efficiently and professionally.
• Ensure strict adherence to OEM service protocols, warranty guidelines, and safety standards.
• Coordinate with the spare parts department to ensure timely availability of components for ongoing repairs.

Requirements

• 5-8 years of hands-on experience in an automotive service center environment.
• In-depth knowledge of Dealer Management Systems (DMS) and service workflow processes.
• Proven track record of achieving service revenue targets and high CSI scores.
• Strong understanding of modern vehicle technologies and basic automotive mechanical systems.
• Proficiency in local language, Hindi, and English for effective customer communication.
• Valid driving license for both two-wheeler and four-wheeler vehicles.

Preferred

• Prior experience with premium or luxury automotive brands.
• Technical background or formal training in automotive engineering.
• Experience in managing high-volume workshop operations.

Skills

Technical

DMS proficiency, Automotive diagnostic basics, Warranty claim processing, Estimation and invoicing tools

Soft Skills

Conflict resolution, Time management, Active listening, Professional communication

Qualifications

Education: Diploma in Automobile/Mechanical Engineering or Graduate in any discipline.

Experience: 5 to 8 years in the automotive service sector.

Certifications: OEM-specific Service Advisor Certification, Customer Handling Excellence certification

Work Environment

This role offers a hybrid work model, blending on-site workshop operations with remote administrative flexibility. We pride ourselves on a supportive team culture, regular learning and development workshops, and a strong emphasis on maintaining a healthy work-life balance within the automotive industry.

Growth Opportunities

Employees benefit from clear career advancement paths into Service Management or Regional Operations roles. We provide continuous professional development, mentorship programs, and the chance to work with a prestigious brand known for its market leadership in India.