Advisor

This role serves as the critical link between customers and the technical workshop team, ensuring that vehicle concerns are accurately captured and translated into actionable repair orders. The focus is on maintaining high service standards, managing repair timelines, and driving customer loyalty through professional interaction and transparent communication.

Key Responsibilities

• Conduct thorough vehicle walk-around inspections and document existing conditions using digital inventory tools.
• Translate customer concerns into detailed job cards for the technical team to ensure accurate diagnostics.
• Provide customers with precise cost estimates and expected delivery timelines based on workshop load and parts availability.
• Actively promote and upsell value-added services, extended warranties, and genuine accessories to meet revenue targets.
• Monitor the progress of vehicles in the workshop and provide regular status updates to customers.
• Explain technical repairs and invoice details to customers clearly during the vehicle delivery process.
• Handle customer grievances and concerns professionally to maintain high satisfaction levels.
• Ensure all documentation complies with OEM standards and internal audit requirements.

Requirements

• 1-3 years of experience as a Service Advisor in an authorized automobile dealership.
• Fluency in the local language and functional proficiency in English.
• Basic understanding of automotive mechanical and electrical systems.
• Hands-on experience with Dealer Management Systems (DMS) such as SAP, Oracle, or MS Office.
• Valid four-wheeler driving license for conducting test drives with customers.
• Ability to work in a high-pressure environment with specific daily targets.

Preferred

• Prior experience working with a major OEM (Maruti Suzuki, Hyundai, Tata Motors, etc.).
• Knowledge of insurance claim processing and cashless garage procedures.
• Certification in customer relationship management or automotive service excellence.

Skills

Technical

Vehicle Diagnostic Basics, DMS Proficiency, Cost Estimation, Inventory Management, MS Excel

Soft Skills

Active Listening, Persuasive Communication, Conflict Resolution, Time Management, Empathy

Qualifications

Education: Diploma in Automobile/Mechanical Engineering or ITI (Motor Mechanic Vehicle). Graduates with technical aptitude may also apply.

Experience: 1 to 3 years in automotive service operations.

Certifications: OEM Service Advisor Certification (Preferred), Customer Service Excellence Training

Work Environment

Standard authorized dealership workshop environment. Requires 6 days a week on-site presence with standard operational hours (typically 9 AM to 6 PM).

Growth Opportunities

Candidates can progress to Senior Service Advisor, Body Shop Advisor, or Workshop Manager roles. Regular OEM-led training programs are provided to enhance technical and managerial skills.