Customer care executive

Responsibilities

• Handle inbound and outbound customer calls.

• Provide detailed information about products and services.

• Resolve customer complaints and issues in a timely manner.

• Maintain accurate records of customer interactions.

• Follow up with customers to ensure issues are resolved.

• Meet performance goals and targets set by the management.

• Collaborate with internal teams to improve customer service.

• Keep updated with product knowledge and company policies.