Asst. CRM

Key Responsibilities:

• Handle post-service follow-up calls to customers to gather feedback on service experience

• Ensure timely closure of customer complaints and coordinate with the service team for resolution

• Maintain and update customer database and service records in CRM system

• Monitor Customer Satisfaction (CSAT) scores and work towards improving service quality

• Track and report customer complaints, repeat issues, and escalations

• Support implementation of customer engagement activities (service reminders, campaigns, etc.)

• Coordinate with Service Advisors and Workshop team to ensure customer commitments are met

• Ensure adherence to OEM CRM standards and processes

• Generate and share daily/weekly/monthly CRM reports

• Handle inbound customer queries related to service appointments and feedback

Key Skills Required:

• Good communication skills in English, Hindi, and local language

• Strong interpersonal and customer handling skills

• Basic knowledge of automobile service processes

• Proficiency in MS Excel and CRM software

• Ability to handle customer complaints professionally

• Attention to detail and follow-up skills

Qualifications:

• Graduate in any discipline (MBA preferred)

• 0–2 years of experience in CRM / Customer Service (Automobile preferred)