Service Advisor

Customer Greeting: Welcoming customers, listening to service concerns, and documenting them accurately.

Technical Consulting: Advising customers on necessary maintenance and repairs, explaining technical issues in simple terms

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Estimate Preparation: Creating detailed, accurate repair orders with estimates for labor and parts.

Workflow Coordination: Assigning jobs to technicians based on specialization and monitoring progress.

Communication: Updating customers on repair status, obtaining approval for additional work, and facilitating vehicle pick-up.

Quality Control: Ensuring repairs are completed correctly and conducting final checks.