Service Advisor

Greet customers, listen to service requests, and accurately document vehicle issues on repair orders.

Consult with mechanics to understand required repairs and translate technical jargon into clear, actionable advice for customers.

Prepare detailed, accurate repair estimates for labor and parts, and advise customers on service outcomes and warranty options.

Keep customers updated on repair progress and inform them of additional needed services.

Ensure repairs are completed correctly, addressing any "comebacks" and handling customer complaints professionally

Oversee the service center’s scheduling and workflow to ensure timely vehicle delivery