This role focuses on driving customer engagement and supporting sales and service pipelines within a high-growth automotive dealership. It serves as the primary point of contact for potential leads and existing clients, ensuring a seamless communication flow and maintaining the brand's premium market reputation.
Key Responsibilities
- Conduct outbound calls to prospective leads generated through digital marketing campaigns and showroom walk-ins.
- Qualify leads for the sales and service departments by identifying customer needs and purchase intent.
- Schedule test drives and service appointments, coordinating schedules with sales consultants and workshop managers.
- Maintain and update the Dealership Management System (DMS) with accurate customer interaction logs and follow-up dates.
- Execute follow-up calls for cold leads to re-engage interest in new vehicle launches, exchange programs, or seasonal service offers.
- Handle incoming telephonic inquiries regarding vehicle pricing, features, and ongoing promotional schemes.
- Support the marketing team in conducting Post-Service Feedback (PSF) and Customer Satisfaction Index (CSI) surveys.
- Communicate effectively in the local language and English to ensure a professional customer experience.
Requirements
- Minimum 12th pass or Graduate in any stream from a recognized board or university.
- 1 to 3 years of experience in tele-sales, tele-calling, or customer service roles.
- Fluency in the local regional language and functional proficiency in English.
- Strong telephone etiquette with the ability to maintain a polite and professional tone.
- Basic computer literacy, specifically in MS Excel and web-based applications.
- Proven ability to meet daily calling targets and lead generation quotas.
Preferred
- Prior experience working in an authorized automotive dealership (2-wheeler or 4-wheeler).
- Familiarity with Automotive CRM or DMS software like Autoline or SAP.
- Experience in handling high-volume outbound calling environments.
Skills
Technical
CRM Data Entry, Lead Management Systems, MS Office Suite, Basic Data Reporting
Soft Skills
Persuasive Communication, Active Listening, Objection Handling, Time Management, Customer Empathy
Qualifications
Education: Graduate or Higher Secondary (10+2)
Experience: 1-3 years in Automotive or Retail Telecalling
Certifications: Soft Skills Training Certificate (Optional), CRM Operations Training (Optional)
Work Environment
This is a full-time, on-site position operating 6 days a week in a professional dealership office environment. The role involves working closely with the sales and service teams in a target-driven, high-energy atmosphere.
Growth Opportunities
We offer a structured career path where high-performing Telecallers can transition into Team Leader roles, Customer Relations Manager (CRM) positions, or move into direct Front-end Sales based on performance and interest. Comprehensive OEM-standard training programs are provided regularly.