Service Advisor

Acts as the primary bridge between vehicle owners and the technical workshop team, ensuring all maintenance and repair needs are addressed with transparency. This individual plays a vital role in enhancing customer satisfaction by providing accurate cost estimates and managing the end-to-end service journey of the vehicle.

Key Responsibilities

• Conducting thorough vehicle inspections (joint walk-around) and opening detailed job cards in the Dealer Management System (DMS).

• Explaining necessary repairs and providing accurate labor and parts cost estimates to customers to ensure transparency.

• Coordinating with the workshop floor supervisor and technicians to ensure timely completion of promised work.

• Educating customers on value-added services (VAS), extended warranties, and periodic maintenance schedules.

• Performing final inspections and quality checks before vehicle delivery to minimize repeat complaints.

• Handling customer queries and grievances professionally to maintain high Customer Satisfaction Index (CSI) scores.

• Facilitating the billing process and clearly explaining invoice details to the customer during vehicle handover.

• Conducting post-service follow-ups to gather feedback and schedule future service reminders.

Requirements

• 1 to 3 years of experience in a similar role within an authorized passenger car or two-wheeler dealership.

• Proficiency in using Dealer Management Systems (DMS) such as Autoline, Revos, or SAP.

• Strong communication skills in the local language and functional English.

• Valid two-wheeler or four-wheeler driving license.

• Strong fundamental understanding of automotive mechanical and electrical systems.

• Ability to work effectively in a high-pressure, target-driven environment.

Preferred

• Previous experience working with a major OEM brand (e.g., Maruti Suzuki, Hyundai, Tata Motors).

• Formal certification from an OEM-authorized training program.

• Proven track record of consistently achieving high upsell targets and top-tier CSI rankings.

Skills

Technical

DMS Operations, Vehicle Diagnostics Basics, Cost Estimation, Inventory Management, Technical Reporting

Soft Skills

Conflict Resolution, Active Listening, Negotiation, Time Management, Customer Empathy

Qualifications

Education: Diploma in Automobile/Mechanical Engineering or ITI Motor Mechanic Vehicle (MMV)

Experience: 1-3 years in Automotive Service Operations

Certifications: OEM Service Advisor Certification, Valid Driving License

Work Environment

Standard 6-day work week on-site at the dealership workshop, involving a mix of customer lounge interactions and floor-level vehicle inspections.

Growth Opportunities

High-performing candidates can advance to Senior Service Advisor, Body Shop Advisor, or Workshop Manager roles within the dealership network.