Acts as the primary point of contact for all visitors, ensuring a professional and welcoming atmosphere at the dealership showroom. This role is essential for managing customer flow, directing inquiries to appropriate departments, and maintaining the highest standards of hospitality and administrative efficiency.
Key Responsibilities
- Greet and welcome walk-in customers with a professional and helpful attitude, directing them to the relevant Sales or Service personnel.
- Manage the Dealer Management System (DMS) by accurately logging all visitor details, inquiry types, and contact information in real-time.
- Operate the telephone switchboard, screening calls and routing them to the correct departments or taking detailed messages as needed.
- Maintain the showroom's aesthetic appeal, ensuring the reception area, customer lounge, and brochure stands are organized and well-stocked.
- Coordinate customer hospitality services, including the provision of refreshments and managing the comfort of clients in the waiting area.
- Assist the CRM and Sales teams in tracking daily walk-in trends and generating basic footfall reports.
- Handle incoming and outgoing couriers, maintain visitor registers, and provide general administrative support to the showroom manager.
- Ensure all customer grievances at the front desk are addressed promptly or escalated to the appropriate authority immediately.
Requirements
- Excellent verbal communication skills in English, Hindi, and the local regional language.
- Professional grooming standards and a pleasing personality suitable for a front-facing retail role.
- Basic proficiency in Microsoft Office applications, specifically Excel and Outlook.
- Ability to handle multiple tasks simultaneously in a high-footfall environment.
- Strong interpersonal skills with a focus on customer service excellence.
Preferred
- Previous experience in an automotive dealership (4-wheeler or 2-wheeler) or the hospitality sector.
- Familiarity with automotive Dealer Management Systems (DMS) like Autoline or SAP.
- Residency within a manageable commuting distance from the showroom location.
Skills
Technical
Front Office Management, PBX System Operation, Data Entry, Microsoft Office Suite, Inventory Management (Brochures/Stationery)
Soft Skills
Active Listening, Conflict Resolution, Time Management, Professional Etiquette, Multitasking
Qualifications
Education: Any Graduate or Diploma in Front Office/Hospitality Management
Experience: 1-3 years of experience in front desk or customer service roles
Certifications: Certification in Hospitality or Customer Relationship Management is an advantage
Work Environment
On-site showroom environment; standard 6-day work week including weekends with a rotational weekly off.
Growth Opportunities
Potential for career progression into Customer Relationship Management (CRM), Sales Coordination, or Showroom Administration roles within the dealer network.