Technician / service supervisor

This role is responsible for overseeing the end-to-end vehicle service process and ensuring the highest standards of mechanical excellence and customer satisfaction. It involves leading a team of technicians to deliver timely repairs while strictly adhering to OEM guidelines and safety protocols.

Key Responsibilities

• Supervise daily workshop operations and allocate job cards to technicians based on their specialized skill sets.
• Perform advanced vehicle diagnostics using computerized scanning tools and troubleshoot complex mechanical/electrical issues.
• Conduct rigorous final inspections and road tests to ensure quality control and minimize repeat complaints.
• Manage workshop productivity and efficiency to ensure all vehicles are delivered within the promised Turnaround Time (TAT).
• Mentor and train junior technicians on the latest automotive technologies and standardized repair procedures.
• Coordinate with the spare parts department to ensure inventory availability for scheduled services and repairs.
• Maintain accurate digital records of all repairs, parts used, and labor hours within the Dealer Management System (DMS).
• Interact with customers to explain technical repairs and provide expert advice on vehicle maintenance.

Requirements

• Extensive knowledge of internal combustion engines, transmissions, and modern automotive electronics.
• Proven experience in using OEM-specific diagnostic software and workshop equipment.
• Strong understanding of workshop safety standards, 5S principles, and environmental regulations.
• Ability to lead and motivate a technical team in a fast-paced, target-driven environment.
• Excellent technical troubleshooting skills and attention to detail.
• Valid four-wheeler driving license for conducting vehicle road tests.

Preferred

• Prior experience working with a premium or luxury authorized dealership network.
• Certification in Electric Vehicle (EV) maintenance and high-voltage safety protocols.
• Familiarity with lean workshop management techniques to improve throughput.

Skills

Technical

Engine Overhauling, Computerized Diagnostics, DMS Proficiency (SAP/Autoline/Tally), Wheel Alignment & Balancing, Electrical Circuit Troubleshooting

Soft Skills

Team Leadership, Conflict Resolution, Customer Communication, Time Management, Analytical Thinking

Qualifications

Education: ITI, Diploma, or B.E. in Automobile or Mechanical Engineering

Experience: 3 to 7 years in an authorized automotive workshop environment

Certifications: OEM Technical Certification, ASDCC (Automotive Skills Development Council) Certification preferred

Work Environment

On-site at a state-of-the-art authorized workshop; standard 6-day work week (9:00 AM - 6:30 PM).

Growth Opportunities

We offer a structured career path transitioning from Service Supervisor to Workshop Manager and eventually Service Manager. Employees have access to specialized OEM training programs and leadership development modules.