Relationship Manager

This role involves managing the end-to-end customer journey from initial inquiry to vehicle delivery, ensuring a premium buying experience. The focus is on building long-term associations with clients while driving sales volume through personalized consultation and proactive follow-ups.

Key Responsibilities

• Manage walk-in inquiries and digital leads by providing detailed product demonstrations and technical specifications.
• Conduct professional test drives for prospective customers while adhering to safety protocols and highlighting vehicle USPs.
• Coordinate with the Finance and Insurance departments to facilitate loan processing and policy issuance for customers.
• Maintain accurate and timely records in the Dealer Management System (DMS) and CRM to track lead conversion stages.
• Oversee the vehicle delivery process, ensuring all documentation is complete and the customer experience is celebratory.
• Execute post-delivery follow-ups to ensure customer satisfaction and generate referrals for future business.
• Achieve monthly and quarterly sales targets as defined by the dealership management and OEM standards.
• Stay updated on competitor products, pricing, and market trends to effectively handle customer objections.

Requirements

• Minimum 1-3 years of experience in retail sales or customer relationship management.
• Valid four-wheeler driving license and proficiency in driving manual/automatic vehicles.
• Fluency in the local regional language and functional proficiency in English.
• Professional grooming and a customer-centric mindset suitable for a showroom environment.
• Proven ability to handle sales pressure and meet monthly retail targets.
• Availability to work 6 days a week, including weekends and public holidays.

Preferred

• Prior experience in an authorized automotive dealership (4-wheeler).
• Basic understanding of automotive insurance and vehicle financing options.
• Familiarity with CRM software like Salesforce or OEM-specific DMS.

Skills

Technical

Microsoft Office Suite, Dealer Management System (DMS) Operations, Product Demonstration Techniques, Sales Pipeline Management

Soft Skills

Persuasive Communication, Active Listening, Negotiation Skills, Interpersonal Relationship Building

Qualifications

Education: Graduate in any discipline (B.Com, BBA, B.A., or B.Sc. preferred).

Experience: 1 to 3 years of experience in automotive, insurance, or high-value retail sales.

Certifications: Valid 4-wheeler Driving License (Mandatory), OEM Sales Certification (Optional/Preferred)

Work Environment

Standard automotive showroom environment with frequent local travel for test drives and home visits. Requires a 6-day work week with rotational shifts as per dealership timings (typically 9:30 AM to 6:30 PM).

Growth Opportunities

High-performing Relationship Managers can progress to Senior Relationship Manager, Team Leader, or Assistant Sales Manager roles within 2-3 years. The dealership network also offers opportunities for cross-functional moves into Service or Finance departments.