SALES EXECUTIVE

Drive growth by managing the end-to-end customer journey from initial inquiry to final vehicle delivery within a fast-paced retail environment. Focus on building strong relationships and providing expert product demonstrations to ensure high customer satisfaction and repeat business.

Key Responsibilities

• Manage showroom walk-ins and digital leads to convert potential prospects into confirmed vehicle bookings.

• Conduct professional vehicle demonstrations and organize test drives while adhering to safety and company protocols.

• Handle the complete sales documentation process, including booking forms, financing coordination, and insurance paperwork.

• Maintain and update customer interactions and lead status daily in the Dealer Management System (DMS).

• Achieve assigned monthly retail targets, including accessories, extended warranties, and value-added services.

• Coordinate with the Pre-Delivery Inspection (PDI) and workshop teams to ensure timely and defect-free vehicle delivery.

• Conduct post-delivery follow-ups to ensure customer satisfaction and generate high-quality referrals.

• Participate in outdoor marketing activities, corporate displays, and local events to generate new leads.

Requirements

• 1-3 years of proven experience in automotive sales or high-value retail sectors.

• Valid permanent four-wheeler driving license is mandatory for conducting test drives.

• Fluency in the local regional language and functional proficiency in English.

• Demonstrated ability to meet monthly sales targets and performance KPIs.

• Excellent interpersonal and negotiation skills with a customer-centric approach.

• Comfortable working in a 6-day work week environment, including weekends.

Preferred

• Hands-on experience with automotive CRM or DMS platforms like Autoline, SAP, or MS Dynamics.

• In-depth knowledge of current automotive market trends and competitor vehicle specifications.

• Prior experience in handling vehicle finance and insurance documentation.

Skills

Technical

CRM/DMS Operations, Product Demonstration, Market Analysis, Basic MS Office (Excel/Word), Financial Calculation (EMI/ROI)

Soft Skills

Persuasive Communication, Active Listening, Conflict Resolution, Time Management, Relationship Management

Qualifications

Education: Graduate in any stream (B.Com, B.A., B.Sc.) or Diploma in Automobile/Mechanical Engineering.

Experience: 1 to 3 years of experience in Sales, preferably in an authorized automobile dealership.

Certifications: OEM Sales Certification (preferred), Professional Sales Training Certificate (optional)

Work Environment

High-energy on-site showroom environment requiring professional attire and frequent customer interaction. Includes periodic field visits for customer meetings and test drives.

Growth Opportunities

Structured career path progression from Sales Executive to Senior Sales Consultant, leading to Team Leader and Assistant Sales Manager roles within the dealership's expanding network.