hero motocorp ltd · HERO - 2W
pragati automobiles
A 3, Wazirabad Rd, Ghaziabad, Uttar Pradesh
Not disclosed
1 position
Act as the primary interface between the customer and the workshop to ensure a seamless vehicle maintenance and repair experience. This role focuses on understanding customer concerns, providing technical explanations, and maintaining high service quality standards within the dealership ecosystem.
Diagnostic Troubleshooting, Job Card Management, Cost Estimation, DMS Literacy, Inventory Coordination
Customer Relationship Management, Active Listening, Patience, Persuasive Communication, Time Management
Education: Diploma or B.E./B.Tech in Automobile or Mechanical Engineering; ITI candidates with significant experience may apply.
Experience: 2 to 5 years of experience in the automotive service department.
Certifications: OEM Service Advisor Certification, Soft Skills Training Certification
This is a full-time, on-site role based at the dealership workshop. Standard working hours are 6 days a week, typically 9:30 AM to 6:30 PM, involving significant customer interaction on the shop floor.
High-performing advisors can progress to Senior Service Advisor, Floor Supervisor, or Workshop Manager roles. Opportunities also exist to transition into OEM-level technical training or regional service management.
A 3, Wazirabad Rd
Ghaziabad, Uttar Pradesh, India
Quick Apply Process
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