Acts as the first point of contact for all visitors and callers, ensuring a premium brand experience from the moment they enter the dealership. This role involves managing front desk operations efficiently while coordinating between various departments to facilitate seamless customer transitions and high satisfaction levels.
Key Responsibilities
- Greet and welcome walk-in customers with a professional and friendly demeanor in accordance with brand standards.
- Manage the EPABX system by handling incoming calls and routing them accurately to the appropriate departments or personnel.
- Maintain the digital and physical visitor logbooks with high accuracy, ensuring all data is captured for the CRM team.
- Coordinate with Sales Consultants and Service Advisors to ensure timely attendance of customers and scheduled appointments.
- Oversee the cleanliness and presentation of the showroom floor and customer lounge areas to maintain a premium environment.
- Distribute brochures and promotional materials while handling basic inquiries regarding vehicle models and dealership services.
- Assist the CRM and marketing teams in capturing accurate lead data for the Dealership Management System (DMS).
- Monitor and replenish stationery and office supplies required for the front office and reception area.
Requirements
- Minimum 1-3 years of experience in a front-facing customer service or reception role.
- Excellent verbal communication skills in English and the local regional language.
- Proficiency in Microsoft Office Suite, specifically Excel, Word, and Outlook.
- Strong organizational skills with the ability to multitask effectively in a high-traffic showroom environment.
- Impeccable professional grooming and adherence to the company's prescribed dress code.
- A bachelor's degree (Graduate) in any discipline from a recognized university.
Preferred
- Prior experience working within an authorized automotive dealership showroom.
- Familiarity with Automotive Dealership Management Systems (DMS) like Autoline, SAP, or MS D365.
- Previous experience in the hospitality or aviation sector handling high-net-worth (HNI) clients.
Skills
Technical
EPABX System Operation, Data Entry, MS Office Suite, Basic CRM Navigation, Document Management
Soft Skills
Active Listening, Conflict Resolution, Interpersonal Communication, Time Management, Patience and Empathy
Qualifications
Education: Graduate degree (B.A., B.Com, B.B.A., or equivalent)
Experience: 1 to 3 years in Front Office, Hospitality, or Customer Relations
Certifications: Professional Certification in Front Office Management is an advantage, Hospitality Management Diploma (optional)
Work Environment
Professional on-site showroom environment; 6 days per week operation; standard dealership shift timings (typically 9:30 AM - 6:30 PM).
Growth Opportunities
Candidates can progress into specialized roles such as CRM Executive, Sales Coordinator, or Assistant Manager - Customer Relations within the dealership network.