Sales Consultant

This role involves driving vehicle sales by providing exceptional customer service and product demonstrations within an authorized dealership environment. It focuses on managing the end-to-end sales process from initial inquiry to final vehicle delivery while ensuring high levels of customer satisfaction and brand loyalty.

Key Responsibilities

• Greet walk-in customers and handle inquiries via phone or digital leads promptly and professionally.

• Conduct detailed product demonstrations and explain vehicle features, specifications, and USPs to prospective buyers.

• Coordinate and accompany customers on test drives while ensuring all safety protocols and licensing requirements are met.

• Assist customers with financial documentation, insurance options, and vehicle exchange evaluations.

• Maintain and update the Customer Relationship Management (CRM) system daily with accurate lead status and follow-up notes.

• Follow up regularly with prospective buyers to achieve monthly retail and booking targets set by the management.

• Coordinate with the stockyard and workshop for Pre-Delivery Inspection (PDI) to ensure a smooth vehicle delivery process.

• Collect and document customer feedback to improve showroom service standards and the overall buying experience.

Requirements

• Valid permanent four-wheeler driving license is mandatory for test drive coordination.

• Excellent verbal communication skills in the local language and functional English.

• Strong interpersonal skills with a focus on building customer rapport.

• Willingness to work in a high-pressure, target-driven sales environment.

• Proficiency in using smartphones, tablets, and basic computer applications for data entry.

• Professional grooming and presentation standards suitable for a corporate showroom environment.

Preferred

• Prior experience in retail sales, hospitality, or customer service roles.

• Basic understanding of automotive technology and current market trends in India.

• Residency within a reachable distance of the dealership location.

Skills

Technical

CRM Software Usage, Microsoft Office Suite, Four-wheeler Driving, Product Demonstration

Soft Skills

Active Listening, Persuasion and Negotiation, Time Management, Conflict Resolution, Customer Relationship Management

Qualifications

Education: Graduate in any stream (B.Com, BBA, B.A., B.Sc) from a recognized university.

Experience: 0-1 years (Freshers with a passion for sales are encouraged to apply).

Certifications: Valid LMV (Light Motor Vehicle) Driving License, Any retail or sales certification is an added advantage

Work Environment

Standard dealership showroom hours, typically 6 days a week (9:30 AM - 6:30 PM). The role is entirely on-site and involves significant interaction with customers on the showroom floor.

Growth Opportunities

High-performing consultants have a clear career path to Senior Sales Consultant, Team Leader, and eventually Sales Manager roles within the company's expanding dealership network.