SALES EXECUTIVE

This role involves serving as the primary point of contact for prospective buyers, guiding them through the entire vehicle purchase journey from initial inquiry to final delivery. The focus is on providing an exceptional customer experience while consistently meeting monthly retail sales targets and quality benchmarks within a high-energy dealership environment.

Key Responsibilities

• Manage walk-in customers and digital leads by providing comprehensive product demonstrations and explaining technical specifications.
• Conduct vehicle test drives for prospective customers while adhering to safety protocols and dealership guidelines.
• Maintain regular and disciplined follow-ups with potential leads through calls, emails, and WhatsApp using the CRM system.
• Coordinate with the Finance and Insurance (F&I) team to assist customers with loan documentation and insurance renewals.
• Execute the vehicle delivery process, ensuring all statutory paperwork is complete and the customer receives a premium handover experience.
• Participate in field activities, including corporate displays, roadshows, and local marketing events to generate new inquiries.
• Achieve monthly individual targets for retail sales, accessories, and value-added services (VAS).

Requirements

• Minimum of 1-3 years of experience in retail sales, preferably in the automotive or consumer durable industry.
• A valid permanent four-wheeler driving license is mandatory.
• Fluency in the local language and functional proficiency in English.
• Excellent interpersonal and negotiation skills with a customer-first mindset.
• Ability to work in a target-driven environment with a 6-day work week.
• Familiarity with digital tools and mobile applications for lead management.

Preferred

• Prior experience in an authorized OEM dealership (Maruti Suzuki, Hyundai, Tata Motors, etc.).
• Knowledge of Dealer Management Systems (DMS) like Autoline, Revv, or SAP.
• Strong understanding of automotive financing and insurance products.

Skills

Technical

Product Demonstration, CRM Lead Management, Market Analysis, Basic Financial Calculations

Soft Skills

Persuasive Communication, Active Listening, Resilience, Problem-Solving, Time Management

Qualifications

Education: Graduate in any stream (12th Pass with relevant experience may be considered).

Experience: 1 to 3 years of direct sales experience.

Certifications: OEM Sales Certification (preferred), Soft Skills Training Certification (optional)

Work Environment

This is a full-time, on-site role based at the dealership showroom. The role requires active movement, including conducting test drives and outdoor promotional events. Standard working hours are 6 days a week, including weekends, with a rotational week-off.

Growth Opportunities

Successful Sales Executives have a clear career path to Senior Sales Consultant, Team Leader, and eventually Sales Manager roles within the dealership's network.