Service Advisor

This role focuses on translating customer concerns into technical requirements while driving service revenue through expert consultation and value-added offerings.

Key Responsibilities

• Greet customers and conduct professional vehicle walkthroughs (Joint Physical Inspection) to document condition and identify immediate needs.

• Create detailed and accurate Job Cards in the Dealer Management System (DMS) based on customer complaints and vehicle service history.

• Provide transparent cost and time estimates for repairs, periodic maintenance, and additional recommended services to the customer.

• Coordinate closely with the Workshop Floor Supervisor to monitor vehicle progress and ensure promised delivery times are met.

• Explain final invoices and technical work performed to customers, addressing all queries during the vehicle handover process.

• Actively promote Value Added Services (VAS), extended warranties, and Annual Maintenance Contracts (AMC) to meet monthly targets.

• Perform post-service follow-up calls to ensure customer satisfaction and resolve any pending grievances to maintain high CSI scores.

• Adhere to OEM-defined Standard Operating Procedures (SOPs) for vehicle receiving, servicing, and delivery.

Requirements

• 3-5 years of experience as a Service Advisor in an authorized automobile dealership (4-wheeler or 2-wheeler).

• Proven ability to handle high-pressure environments and manage diverse customer personalities effectively.

• Excellent command over the local language and working proficiency in English for documentation.

• Valid driving license for the relevant vehicle category (Two-wheeler/Four-wheeler).

• In-depth knowledge of vehicle mechanical and electrical systems to explain complex repairs to non-technical customers.

• Hands-on experience with Dealer Management Systems (DMS) and basic MS Office applications.