Popular Mega Motors · TATA - CV
Popular Mega Motors India Pvt Ltd
Manjambakkam, Chennai, Tamil Nadu
₹22K - ₹32K/mo
1 - 3 years
3 positions
Department: Fleet Management System (FMS) / Customer Success Center(CSC)
Reports To: Service Head / DKAM
Job Purpose:
To act as a centralized coordination and monitoring point (SPOC-like role) for fleet uptime assurance under FMS Pack-4. The CSC Executive ensures proactive vehicle monitoring, efficient breakdown handling, and seamless coordination with Tata Motors (TML) workshops and stakeholders to enhance customer uptime and satisfaction.
𝗗𝗲𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁 & 𝗪𝗼𝗿𝗸 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻:
• 6 days/week: Client Location (On-site support)
• for any administrative work, reporting at Base location – Manjambakkam
• Candidates residing /willing to relocate in and Around OMR-Chennai
Qualifications & Requirements:
Education & Experience:
Graduate / Diploma (Automobile / Mechanical preferred)
1–3 years’ experience in fleet management / service operations / telematics
Technical Skills:
Understanding of vehicle diagnostics and fault codes
Knowledge of service workflows and workshop coordination
Familiarity with telematics / FMS systems
Language proficiency in English, Tamil & Hindi, ( Knowing Telugu is added advantage)
Behavioral Skills:
Strong coordination and communication skills
Problem-solving and proactive decision-making
Customer-centric approach
Ability to work in field + office hybrid model
Core Responsibilities:
A. Fleet Monitoring & Service Planning
Schedule preventive service alerts and ensure adherence to maintenance timelines.
Monitor real-time fault codes and initiate proactive actions for issue resolution.
Perform prognostic diagnostics to anticipate potential failures and minimize downtime.
B. Breakdown & Ticket Management
Manage end-to-end breakdown support including logging, tracking, and closure.
Handle ticket lifecycle management (Opening, Monitoring, Closing) within defined TAT.
Ensure timely escalation for unresolved issues requiring technical intervention from TML.
C. Coordination & Stakeholder Management
Coordinate with TML authorized workshops for repair planning and execution.
Guide customers on parts availability and vehicle reporting readiness.
Act as a liaison between customer, dealership, and TML teams for seamless communication.
D. Reporting & MIS
Prepare and submit monthly MIS reports covering uptime, breakdowns, and performance metrics.
Track KPIs related to uptime assurance and highlight improvement opportunities.
E. Customer Experience & Support
Ensure high responsiveness and customer satisfaction through proactive communication.
Support uptime assurance initiatives aligned with fleet performance goals.
Key Performance Indicators (KPIs):
Fleet uptime percentage (as per contract SLA)
Breakdown resolution Turnaround Time (TAT)
Ticket closure efficiency (% within SLA)
Customer satisfaction score (CSAT / feedback)
Accuracy and timeliness of MIS reporting
Manjambakkam
Chennai, Tamil Nadu, India
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