General Manager Sales

Overview of the Role

The primary role of a General Manager (Sales or Service) is to manage the entire dealership or either Sales or Service operations and achieve the overall dealership objectives of Customer Satisfaction & Business Results.

Key Responsibilities

• Able to make dealership business plans and departmental objectives.

• Ensure all dealership targets are achieved as per plan.

• Should be able to look at operations from a macro perspective.

• Able to guide his Managers and provide them with proper directions.

• Ensure all customers who come in contact with any dealership staff have a pleasant experience.

• Able to review various MIS reports and JD Power reports and takes necessary corrective actions.

• Improve CSI / SSI, RDI, or any other customer satisfaction scores.

• Meets customers and employees regularly to understand ground realities.

• Able to create a “customer friendly” culture in the organization.

• Have good contacts in the industry and business circle.