Service Manager

This role involves overseeing the daily operations of the workshop to ensure high-quality vehicle maintenance and repair services while maintaining strict adherence to OEM standards. You will be responsible for driving service revenue, managing a team of technicians and advisors, and ensuring an exceptional post-sales experience for all customers.

Key Responsibilities

• Manage daily workshop operations including job card opening, floor productivity, and vehicle delivery schedules.
• Monitor and improve Customer Satisfaction Index (CSI) scores through proactive complaint resolution and quality checks.
• Lead and mentor a team of Service Advisors and Technicians to achieve monthly labor and parts revenue targets.
• Ensure 100% compliance with OEM service standards, safety protocols, and workshop equipment maintenance.
• Coordinate with the Spare Parts department to ensure optimal inventory levels and minimize vehicle downtime.
• Conduct regular technical training sessions and performance reviews for the service team.
• Analyze workshop MIS reports to identify trends, operational bottlenecks, and opportunities for cost optimization.
• Oversee the insurance claim process and coordinate with surveyors for timely approvals and vehicle releases.

Requirements

• Minimum 3-5 years of experience in automotive service operations at an authorized dealership.
• In-depth knowledge of Dealer Management Systems (DMS) such as Autoline, Revv, or SAP.
• Strong understanding of automotive mechanical systems and modern diagnostic procedures.
• Proven ability to handle high-pressure situations and resolve customer grievances effectively.
• Excellent communication skills in English and the local regional language.
• Valid four-wheeler driving license.

Preferred

• Prior experience working with a major Indian or International OEM brand.
• OEM-certified Service Manager or Workshop Manager training.
• Experience in handling high-volume workshop environments (50+ cars per day).

Skills

Technical

Workshop Management Software, Inventory Control, Diagnostic Tool Operation, P&L Analysis, Warranty Policy Administration

Soft Skills

Leadership, Conflict Resolution, Time Management, Customer Centricity, Team Building

Qualifications

Education: B.E. / B.Tech in Automobile or Mechanical Engineering; Diploma holders with extensive experience will be considered.

Experience: 3-5 years in a supervisory or management role within an automotive service center.

Certifications: OEM Service Manager Certification, Lean Six Sigma (Green Belt) preferred

Work Environment

This is an on-site role based in the workshop/service center, following a 6-day work week with standard dealership hours (usually 9:30 AM to 6:30 PM).

Growth Opportunities

Successful candidates can progress to Regional Service Manager roles, General Manager (Service), or transition into Corporate Technical Training roles within the dealership network.