Receptionist

Acts as the primary face of the dealership, ensuring every visitor receives a warm welcome and professional assistance. This role plays a critical part in maintaining the brand's image by managing front-desk operations and facilitating seamless communication between customers and internal departments.

Key Responsibilities

• Manage the front desk by greeting walk-in customers and directing them to the appropriate Sales or Service consultants.
• Handle incoming calls via the EPABX system, ensuring timely transfers and professional phone etiquette.
• Maintain an accurate visitor logbook and update the Dealer Management System (DMS) with daily walk-in data.
• Coordinate showroom floor activities to ensure the customer lounge and reception area remain tidy and professional.
• Manage incoming and outgoing couriers, mail, and general administrative documentation.
• Assist the CRM team in scheduling follow-up calls or booking test drive appointments.
• Support the sales and service teams with basic administrative tasks during peak business hours.

Requirements

• 1-3 years of experience in front office or customer service roles, preferably within the automotive or hospitality sector.
• Excellent verbal and written communication skills in English and the local language.
• Proficiency in MS Office (Excel, Word) and basic computer operations.
• Strong interpersonal skills with a customer-first mindset.
• Exceptional grooming standards and a professional demeanor.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.

Preferred

• Previous experience working with Dealer Management Systems (DMS) like Autoline or SAP.
• Familiarity with automotive showroom protocols and luxury brand standards.
• Experience in handling high-volume call traffic.

Skills

Technical

EPABX System Operation, Microsoft Excel, Data Entry, Dealer Management System (DMS), Email Etiquette

Soft Skills

Active Listening, Conflict Resolution, Time Management, Professional Grooming, Interpersonal Communication

Qualifications

Education: Graduate in any discipline (B.A., B.Com, B.Sc) or Diploma in Front Office Management.

Experience: 1 to 3 years of relevant experience in a customer-facing role.

Certifications: Customer Service Excellence Certification (Optional), Front Office Management Course

Work Environment

Standard 6-day work week in a high-energy, customer-facing automotive showroom environment with a collaborative and positive team culture.

Growth Opportunities

High-performing individuals have the opportunity to transition into specialized roles such as CRM Executive, Sales Coordinator, or Service Advisor within our expanding network.