Customer Care Executive

Job Purpose: To enhance customer satisfaction and retention by reminding customers about their vehicle’s due service, updating them about service offers, and assisting in booking service appointments. Key Responsibilities:  Make outbound reminder calls to customers for vehicle servicing as per schedule.  Inform customers about ongoing service offers, promotions, or packages.  Assist customers in booking service appointments and coordinating with the service team.  Maintain accurate records of customer interactions and follow-ups in the system.  Handle basic customer queries regarding service schedules and escalate complex issues to the Service Manager or TL.  Ensure high standards of professionalism, courtesy, and customer handling.  Achieve daily/weekly call targets and contribute to customer retention KPIs. Qualifications & Skills:  Minimum 12th Pass / Graduate (preferred).  Good communication skills (Hindi, English, and Marathi language).  Basic computer knowledge (MS Office / CRM software).  Pleasant telephone etiquette and customer-centric attitude.  Prior experience in telecalling/customer service (automobile industry preferred). Key Performance Indicators (KPIs):  Number of calls made per day.  Appointment conversion ratio.  Customer satisfaction score (feedback).  Service retention percentage.