Service Manager

This role involves overseeing end-to-end workshop operations, ensuring high standards of technical service delivery, and maintaining excellent customer satisfaction levels. You will lead a high-performing team to drive operational efficiency, manage OEM compliance, and achieve workshop profitability targets.

Key Responsibilities

• Manage daily workshop operations including workflow scheduling, bay utilization, and technician productivity tracking.
• Ensure 100% compliance with OEM service standards, safety protocols, and warranty guidelines.
• Monitor and improve Key Performance Indicators (KPIs) such as Customer Satisfaction Score (CSI), Fixed First Visit Rate (FFVR), and service revenue targets.
• Lead, mentor, and train a team of service advisors, technicians, and floor staff to enhance service quality.
• Manage spare parts inventory, monitor stock levels, and coordinate with the parts department to minimize vehicle turnaround time.
• Handle customer escalations professionally, ensuring timely resolution and long-term brand loyalty.
• Conduct periodic audits of workshop tools, equipment, and diagnostic software to ensure operational readiness.

Requirements

• Minimum 3 years of hands-on experience in an authorized automotive service center.
• Proven track record in managing workshop operations and team leadership.
• In-depth knowledge of Dealer Management Systems (DMS) and OEM service software.
• Strong understanding of automotive mechanical systems and diagnostic processes.
• Ability to work in a fast-paced environment and handle high-volume service traffic.
• Valid two-wheeler or four-wheeler driving license.

Preferred

• Experience with premium or luxury automotive brands.
• Proficiency in digital service transformation and CRM tools.
• Experience in managing P&L for a service department.

Skills

Technical

Workshop Operations Management, Automotive Diagnostics, DMS Proficiency, Inventory Management, Warranty Claim Processing, Quality Control Standards

Soft Skills

Leadership and Team Mentoring, Customer Conflict Resolution, Analytical Problem Solving, Time Management, Effective Communication

Qualifications

Education: B.E./B.Tech in Automobile or Mechanical Engineering, or a Diploma in Automobile Engineering with equivalent experience.

Experience: 3-5 years of experience in the automotive service industry.

Certifications: OEM-specific training certifications, Automotive Service Excellence (ASE) or equivalent preferred

Work Environment

On-site, 6 days a week, typical working hours 9 AM to 6 PM. The role is based in a modern, well-equipped automotive workshop environment.

Growth Opportunities

We offer a structured career path with opportunities to transition into Regional Service Manager roles, National Service Operations, or senior management positions within our extensive dealership network.