Service Advisor

Acts as the primary interface between the customer and the service workshop, ensuring a seamless vehicle maintenance experience. This role focuses on diagnosing customer needs, providing accurate estimates, and maintaining high standards of service delivery to build long-term brand loyalty.

Key Responsibilities

• Conducting detailed vehicle inspections and preparing comprehensive Job Cards in the Dealer Management System (DMS).
• Providing customers with accurate cost estimates and timelines for repairs and preventive maintenance.
• Coordinating with the workshop floor supervisor and technicians to track the progress of vehicles.
• Promoting and upselling value-added services, genuine parts, and extended warranties to customers.
• Explaining technical repairs and final invoices clearly to customers during vehicle delivery.
• Managing customer queries and grievances professionally to ensure high satisfaction levels.
• Maintaining post-service follow-up schedules to gather feedback and ensure service quality.
• Ensuring compliance with OEM standards and workshop safety protocols at all times.

Requirements

• Valid four-wheeler driving license is mandatory.
• Proficiency in the local language and functional English communication.
• Basic understanding of automotive mechanical and electrical systems.
• Hands-on experience with Dealer Management Systems (DMS) or similar CRM software.
• Ability to handle high-pressure situations in a fast-paced workshop environment.
• Strong negotiation and interpersonal skills for customer handling.

Preferred

• Previous experience with a reputed Automotive OEM dealership.
• In-depth knowledge of insurance claim processes and documentation.
• Familiarity with diagnostic tools and latest automotive technology trends.

Skills

Technical

Vehicle Diagnostics, DMS Operations, Cost Estimation, MS Office Suite, Inventory Management

Soft Skills

Active Listening, Conflict Resolution, Persuasion, Time Management, Empathy

Qualifications

Education: Diploma or B.E./B.Tech in Automobile or Mechanical Engineering; ITI (Motor Mechanic Vehicle) also considered.

Experience: 1 to 3 years of experience in an automotive service or workshop environment.

Certifications: OEM Service Advisor Certification, Customer Service Excellence Certification

Work Environment

On-site at an authorized service center with a professional, customer-centric culture. The role involves 6 days of work per week with a focus on team collaboration and safety.

Growth Opportunities

We offer a structured career ladder leading to Senior Service Advisor, Floor Supervisor, and Workshop Manager roles, complemented by regular OEM-led technical and soft-skill training programs.