This role focuses on driving retail growth by engaging with walk-in customers and managing lead pipelines within a high-energy showroom environment. The successful candidate will act as a brand ambassador, ensuring every visitor receives personalized product advice while contributing to a collaborative and supportive team culture.
Key Responsibilities
- Greet walk-in customers and conduct thorough needs analysis by asking strategic questions and observing customer preferences.
- Recommend suitable vehicle models and variants based on the identified customer requirements and budget.
- Present and explain various value-added services including insurance, finance options, and genuine accessories to provide a holistic solution.
- Deliver detailed product demonstrations and conduct test drives to showcase vehicle features and performance.
- Communicate current OEM offers, exchange schemes, and promotional discounts effectively to prospective buyers.
- Maintain accurate records of all customer interactions and lead statuses in the company CRM system.
- Escalate complex customer queries or unique requirements to the Team Leader or Sales Manager when an immediate solution is not available.
- Coordinate the vehicle delivery process to ensure a premium and celebratory experience for the customer.
Requirements
- Minimum 12th Pass or Graduate in any stream from a recognized board/university.
- Valid two-wheeler driving license and a personal vehicle for local travel.
- Fluency in the local language and a working knowledge of English.
- Strong interpersonal skills with a customer-centric approach to problem-solving.
- Availability to work on weekends as per standard automotive retail shifts.
- Basic proficiency in using mobile applications and computer systems.
Preferred
- Prior experience in retail, hospitality, or direct sales roles.
- Basic understanding of the Indian automotive market and competitor brands.
- Certification in sales or customer relationship management.
Skills
Technical
CRM Software Operation, Product Demonstration, Lead Management, Basic MS Office, Needs Analysis
Soft Skills
Active Listening, Persuasive Communication, Observation Skills, Time Management, Negotiation
Qualifications
Education: Graduate or 12th Pass
Experience: 0-1 years in sales or customer service
Certifications: Valid Driving License
Work Environment
Professional on-site showroom environment featuring a positive, team-oriented culture and structured 6-day work week.
Growth Opportunities
Opportunity to progress to Senior Sales Consultant or Team Leader roles within the dealership network based on consistent target achievement.
