This role is essential for maintaining the operational efficiency and cleanliness of the service hub while providing critical field support. It involves a mix of workshop maintenance, vehicle preparation, and emergency roadside assistance to ensure a seamless customer experience.
Key Responsibilities
- Execute thorough cleaning and detailing of vehicles both inside and out before delivery to customers.
- Maintain the service hub and workshop area in a clean, organized, and hazard-free condition.
- Monitor and manage the charging of electric vehicles and spare batteries, ensuring they are ready for use.
- Provide prompt Roadside Assistance (RSA) support for vehicle breakdowns and recovery tasks.
- Assist senior technicians and service advisors in moving vehicles within the workshop premises.
- Ensure all workshop tools and equipment are cleaned and returned to their designated storage areas after use.
- Manage the inventory of cleaning supplies and basic consumables, reporting shortages to the supervisor.
- Assist in the loading and unloading of spare parts and workshop materials from delivery vehicles.
Requirements
- Ability to perform physically demanding tasks, including lifting and standing for extended periods.
- Valid two-wheeler driving license is mandatory for RSA and vehicle movement.
- Willingness to work in a 6-day work week and handle on-call RSA requirements.
- Basic understanding of vehicle components and safety protocols within a workshop.
- Disciplined approach to work with a focus on punctuality and reliability.
Preferred
- Prior experience working in an authorized automotive service center or garage.
- Basic knowledge of Electric Vehicle (EV) charging infrastructure and battery handling.
- Ability to communicate effectively in the local language and basic English.
Skills
Technical
Vehicle Detailing, Battery Charging Procedures, Basic Tool Identification, Roadside Recovery Basics
Soft Skills
Teamwork, Time Management, Physical Stamina, Customer Empathy
Qualifications
Education: 10th Pass, 12th Pass, or ITI (Any trade)
Experience: 0-2 years in the automotive or logistics industry
Certifications: Valid Driving License, Basic First Aid (Preferred)
Work Environment
The role is based on-site at the service workshop with frequent travel within the city for Roadside Assistance. Standard 6-day work week applies.
Growth Opportunities
High-performing helpers are eligible for promotion to Junior Technician or Service Advisor roles through internal training and OEM certification programs.
