CRE

Handle inbound and outbound customer calls.

Follow up with prospective and existing customers.

Schedule vehicle test drives, service appointments, and customer visits.

Explain vehicle models, features, offers, and basic finance options to customers.

Maintain customer records and update CRM systems.

Coordinate with the sales, service, and delivery teams.

Follow up on quotations, bookings, deliveries, and service requirements.

Collect customer feedback and resolve basic queries.

Maintain regular communication with customers through calls and messages.

Achieve customer follow-up, lead conversion, and satisfaction targets.

Prepare daily/weekly reports on calls, leads, and follow-ups.