Branch Manager

This leadership role involves overseeing daily operations, driving sales performance, and ensuring strict adherence to OEM processes at the branch level. The successful candidate will foster a high-performance culture, mentor team members, and manage the P&L to achieve regional growth targets.

Key Responsibilities

• Lead and manage the entire branch sales team, ensuring daily attendance and high-level performance across all sales executives.
• Monitor and audit adherence to OEM sales processes and standard operating procedures (SOPs) to ensure consistent service quality.
• Analyze monthly sales data and KPIs to identify gaps, implementing corrective actions to meet or exceed monthly and annual targets.
• Oversee inventory management, including vehicle stock levels, demo vehicle maintenance, and yard management.
• Drive the Customer Satisfaction Index (CSI) by monitoring the end-to-end customer journey from enquiry to delivery.
• Manage branch-level P&L, including operational expenses, resource allocation, and profitability targets.
• Conduct daily morning briefings and periodic training sessions to upskill the sales force on product knowledge and negotiation techniques.
• Liaise with OEM regional managers to ensure alignment with brand marketing initiatives and network standards.

Requirements

• 8-12 years of progressive experience in automotive retail or dealership management.
• Proven track record of achieving sales targets in an authorized passenger or commercial vehicle dealership.
• In-depth knowledge of DMS (Dealer Management Systems) and CRM tools.
• Strong understanding of automotive finance, insurance, and exchange processes.
• Ability to handle high-pressure environments and resolve escalated customer grievances.
• Valid two-wheeler or four-wheeler driving license.

Preferred

• Prior experience managing a team of 15+ sales personnel.
• Demonstrated ability to improve branch profitability through lean operations.
• Strong local network and understanding of the regional automotive market.

Skills

Technical

DMS proficiency, P&L Management, Sales Pipeline Analysis, Automotive Compliance, Inventory Forecasting

Soft Skills

Leadership and team mentoring, Strategic decision making, Conflict resolution, Effective communication, Analytical problem-solving

Qualifications

Education: Graduate in any discipline; MBA in Marketing or General Management is highly preferred.

Experience: 8-12 years in the automotive industry, with at least 3 years in a managerial position.

Certifications: OEM Sales Management Certification, Leadership Development Certification

Work Environment

This is a full-time, on-site role operating 6 days a week. We cultivate a collaborative, professional, and growth-oriented work culture that prioritizes employee well-being and continuous learning through structured internal programs.

Growth Opportunities

We offer a clear career trajectory leading to Regional Manager or Zonal Head roles. Our commitment includes dedicated L&D programs, leadership mentorship, and opportunities to manage larger, multi-location dealership territories.