Bodyshop Manager

BODY SHOP MANAGER – JOB DESCRIPTION FUNCTIONS: • Customer Relations • Leadership • Estimating Repairs • Sales/Marketing • Profit Management • Interdepartmental Relations SKILLSETS: • Analysis and Problem Solving • Customer Enthusiasm • Decisiveness • Delegating and Empowering • Initiative • Judgement • Motivating and Coaching • Organizing and Planning • Strategic Leadership • Team Building • Versatility • Communication PERSONALITY ATTRIBUTES: • Patience • Attentiveness • Cognitive Empathy • Clear Communication Skills • Ability to Use "Positive Language" • Ability to "Read" Customers • A Calming Presence • Persuasion Skills “WOW” Customer Service

MANAGEMENT/BUSINESS SKILLS REQUIRED: • Ability to meet and greet customers and to establish rapport • Knowledge of the preparation, processing, and interpretation of repair orders • Knowledge of automotive systems and repair techniques (manufacturing, paint finishes) • Ability to estimate cost and price of needed vehicle repairs and to train team members in this ability • Knowledge of new models and product improvements based on technical services bulletins, etc. • Knowledge of warranty guidelines and ability to relate warranty guidelines to warranty repair orders • Ability to communicate with financial services companies during the estimating process to ensure coverage of all necessary repairs