This role acts as the vital link between customers, insurance companies, and the workshop technical team to manage accident repair processes. It focuses on delivering accurate damage assessments while ensuring a seamless insurance claim experience for vehicle owners.
Key Responsibilities
- Conducting comprehensive vehicle inspections and opening detailed job cards for accidental and bodywork repairs.
- Preparing precise cost estimates for labor and parts using the Dealer Management System (DMS) and OEM parts catalogs.
- Liaising with insurance surveyors to facilitate vehicle inspections, claim approvals, and documentation.
- Explaining the technical repair process and insurance policy terms, including depreciation and deductibles, to customers.
- Monitoring the workflow of denting, painting, and polishing departments to ensure adherence to delivery timelines.
- Providing regular proactive updates to customers regarding the status of their insurance claims and vehicle repairs.
- Finalizing invoices and ensuring all insurance-related formalities and gate passes are completed for vehicle delivery.
- Managing the procurement of bodyshop-specific parts and consumables in coordination with the spare parts department.
Requirements
- Minimum 2-4 years of experience as a Service Advisor or Bodyshop Advisor in an authorized dealership.
- In-depth knowledge of motor insurance claim procedures, including cashless and reimbursement processes.
- Hands-on experience with Dealer Management Systems (DMS) like Autoline, SAP, or OEM-specific software.
- Excellent communication skills in English and the local language to handle diverse customer interactions.
- Ability to multi-task in a high-pressure workshop environment while maintaining attention to detail.
- Valid four-wheeler driving license for moving vehicles within the workshop premises.
Preferred
- Prior experience working with premium or luxury automotive brands.
- Certification in insurance claim management or IRDA basic training.
- Basic understanding of paint chemistry and denting technologies.
Skills
Technical
Damage Estimation, Insurance Documentation, DMS Proficiency, Inventory Management, Technical Reporting
Soft Skills
Customer Empathy, Negotiation, Conflict Resolution, Time Management, Persuasion
Qualifications
Education: Diploma or ITI in Automobile or Mechanical Engineering; Graduate in any stream with relevant experience is also eligible.
Experience: 2 to 5 years in Indian Automotive Bodyshop operations.
Certifications: OEM Bodyshop Advisor Certification, Insurance Process Training Certificate
Work Environment
This is a full-time, on-site role based in a modern workshop facility. Standard working hours are 6 days a week, 9:30 AM to 6:30 PM, with high customer interaction.
Growth Opportunities
Candidates have the opportunity to advance to Bodyshop Manager or Service Manager roles. We provide specialized OEM-led technical training and internal leadership programs to foster long-term career progression.
