ACCOUNT MANAGER

This role focuses on nurturing and expanding long-term relationships with corporate clients, fleet owners, and institutional buyers to ensure high retention and satisfaction. It bridges the gap between client needs and internal operational delivery to drive sustainable business growth and revenue within the dealership network.

Key Responsibilities

• Manage a portfolio of corporate and fleet accounts, serving as the primary point of contact for all sales, service, and administrative requirements.

• Conduct regular business review meetings with clients to identify service gaps and upsell opportunities for vehicle maintenance packages and new fleet acquisitions.

• Coordinate with the workshop and sales departments to ensure priority handling and timely delivery of vehicles and services for key accounts.

• Monitor and manage accounts receivable, ensuring timely collection of payments and resolution of billing disputes in compliance with GST norms.

• Develop and implement strategic account plans to meet monthly revenue and volume targets defined by the management.

• Utilize CRM and Dealer Management Systems (DMS) to maintain accurate records of client interactions, feedback, and contract renewals.

• Analyze market trends and competitor activity within the local automotive landscape to provide actionable insights to the leadership team.

• Ensure all client documentation and insurance renewals are processed in accordance with OEM standards and regulatory requirements.

Requirements

• Proven experience in account management or B2B sales within the Indian automotive or allied sectors.

• Strong understanding of the local automotive market, including commercial vehicle or passenger car segments.

• Proficiency in using Dealer Management Systems (DMS) and CRM software.

• Excellent command over the local language and English for effective professional communication.

• Valid four-wheeler driving license and willingness to travel for client site visits.

• Experience in handling high-value corporate negotiations and contract management.

Preferred

• Prior experience working with an authorized OEM dealership or a major fleet leasing company.

• Familiarity with Tally ERP and a basic understanding of Indian taxation (GST) for billing oversight.

• Existing network within local corporate circles, logistics companies, or government departments.

Skills

Technical

CRM Management, Data Analysis, MS Excel (Advanced), Dealer Management Systems (DMS), Financial Reporting

Soft Skills

Negotiation, Strategic Thinking, Relationship Building, Conflict Resolution, Presentation Skills

Qualifications

Education: MBA in Marketing or Finance, or a Graduate degree (BBA/B.Com) from a recognized university.

Experience: 3-5 years of relevant experience in the automotive industry or corporate sales.

Certifications: OEM-specific Sales/Account Management certification, IRDA license (preferred)

Work Environment

Standard 6-day work week in an on-site dealership or corporate office setting, involving frequent travel to client locations.

Growth Opportunities

Successful candidates can transition into Senior Account Manager or Regional Sales Manager roles within the company's expanding dealership network.